System & IT requirements for using RIVET

For RIVET to best support your back office and field crews, we recommend the following system requirements detailing which browsers we support with best practices for your IT configuration.

Desktop Browsers:

Mobile & Tablet Web Browsers:

Tip: if you’re running into issues with using RIVET in your web browser, review RIVET’s troubleshooting workflow here.

IT Configuration

This section is for IT or network administrators in charge of managing an organization’s network. If you ever need a hand with troubleshooting connection issues, we’re here to help.

RIVET uses an SSL secure connection from the browser over port 443.

Proxies and firewalls can sometimes interrupt this connection. If someone using RIVET can’t connect from a specific location, or if there’s an invalid certificate error, you’ll need to adjust your proxy or firewall to allow the connection to RIVET. Here’s how:

• Ensure your firewall allows full access to both https://app.rivet.work/ and https://api.rivet.work/
• Check if your proxy is running SSL decryption. RIVET uses SSL certificates provided by Let’s Encrypt. Ensure your firewall or proxy trusts Let’s Encrypt root CA https://letsencrypt.org/certificates/

Network Environment

Certain software, security settings, and firewalls can interfere with RIVET connections:

Antivirus or ad-blocking software

• Avast
• McAfee
• Norton
• AVG
• AdBlock Plus

Temporarily turning off your antivirus, ad-blocking software or browser extensions may help you troubleshoot your connection issue. If this fixes the issue, check to make sure https://app.rivet.work and https://api.rivet.work are allowed in the software.

Email and SMS

RIVET sends outbound communications through email and SMS.

1. To ensure delivery of all email messages, update your email server to allow all emails from the domains rivet.work and rivet-work.com.
2. To ensure SMS message delivery, please whitelist the phone number ‭+1 (833) 813-4393‬ on all mobile devices using RIVET.