How do I troubleshoot my web browser?

If you are experiencing issues with the RIVET app in your web browser, follow our troubleshooting steps.

How to Hard Refresh a Desktop Web Browser:

Chrome, Firefox, or Edge for Windows: Press Ctrl+F5 (If that doesn’t work, try Shift+F5 or Ctrl+Shift+R).
Chrome or Firefox for Mac: Press Shift+Command+R.

How to Clear your Web Browser Cache by Device Type:

Select the browser you’re using below to view cache reset instructions.